Zenith Medical Centre recognizes the importance of privacy and protection of confidential information of all our patients and those who visit our website. We want you to feel confident in giving us useful information. For you to do this; we believe there must be a high level of trust from you and we reciprocate this trust by ensuring that the confidentiality of the information you give us is maintained constantly.
We are governed by and adhere to the Australian Privacy Principles and the Privacy Act 1988 (Cth). We uphold these principles and we have always considered it a great privilege that you have entrusted us with important information which forms a vital part of your private life. Therefore we will strive to ensure that your privacy is protected when visiting this website and when you come in to visit our practice.
At the Zenith Medical Centre, we collect your personal information at reception and we may also collect personal information through this website. "Personal Information" means information we hold about you from which your identity is clear or can be reasonably determined. If you choose not to provide certain personal information to us, we may not be able to provide you with the services you have requested.
The personal information we require may include, but is not limited to:
With your information with us; you receive personalized and culturally safe services from our staff and other health practitioners. At Zenith Medical Centre, we treat you as a person and not a number.
Please note that information collection is not limited to families and patients alone, we also collect information on our medical and allied health staff. We do this either directly from them or through their contract agreement.
Since we know that the information we collect is of a sensitive nature, we ensure strict compliance with the highest privacy standards in keeping all your personal information secure and password protected. Our information system is fully computerised and we have different level of access to ensure your information is protected by password at different levels. Access is only provided to staff and doctors to the degrees of their involvement in your care and the level of that care. This access can always be verified if the need arises.
All our employees and contractors that work with us are required to sign and comply with the Zenith Medical Centre confidentiality agreement.
Your personal information may be shared within our practice for administrative purposes like when liaising with the Department of Human Service Medicare program, training of staff or medical students and to facilitate quality improvement of our services. These quality improvement activities will enable us to provide the quality service we promised to deliver.
We may also use the information we collect from and about you for these additional purposes:
Zenith Medical Centre will not disclose personal information about your individual visits to our website or to any third parties without your written consent except when we are required by law to do so.
As part of our commitment to you, will keep your health information for a minimum of 7 years from the last occasion when you last accessed our service. For individuals below 18 years of age, we will keep the records until the person has attained 25 years of age.
In conclusion, apart from what has been stated above in this policy statement, we do not disclose, sell or distribute any of your personal information to any third party.
If you would like to access, review, correct or update any of your personal information that we hold, please contact us as outlined on the "Contact Us" page of our website so that we can consider and respond to your request. You may also complete an ‘Update your record’ form during your visit to our practice.
In your request, please clearly state what information you would like to access, review, correct or update. We will try to respond to your request as soon as reasonably practicable.
Your right to access your personal information is not absolute. The law permits us to refuse your request to provide you with access to your personal information in circumstances where:
Within the limit of our ability, Zenith Medical Centre will endeavor to ensure our website is as secure as possible at all times, however we cannot guarantee the complete safety and security of any information disclosed through the website.
In the event of loss of personal information, we will:
Zenith Medical Centre and its associates accept no liability for any interference or damage to a user's computer system, software or data occurring in connection with the use of our website. We strongly recommend that users take appropriate measures to ensure their computer is protected against third party interference like hacking whilst on the web.
Please be advised that there are inherent risks transmitting information across the internet.
If you have any complaints, we are more than happy to address your concerns regarding a breach of your privacy, or access of your information held by us. Feel free to approach our principal or the Privacy Officer at any of our practice locations. You may also wish to write to us on the address below:
The Privacy Officer
Zenith Medical Centre
58 Robinson Street,
Dandenong VIC 3175
Ph: 03 8580 2441
Fax: 03 8725 0760
The Victorian Privacy Commissioner is able to receive complaints concerning privacy issues. Complaints here will have a response within 28 days.
The Office of the Victorian Commissioner
Privacy and Data Protection Victoria
Level 6, 121 Exhibition Street
Melbourne Victoria 3000
GPO Box 24014
Melbourne Victoria 3001
Ph: Local call within Australia 1300 666 444
Fax: Local call within Australia 1300 666 445
Remember, @ Zenith Medical Centre, its all in your best interest !!!